Which of the following is a common reason for filing a complaint against a funeral establishment?

Filing a complaint against a funeral establishment often stems from concerns about compliance with legal and ethical standards, one of which is the licensing of staff. The presence of unlicensed personnel can directly impact the quality of service and the legal standing of the funeral home. In most states, including West Virginia, regulations require that certain roles within a funeral establishment must be filled by licensed individuals. Failing to adhere to these licensing requirements can lead to complaints from the public, as it raises significant questions about the professionalism and accountability of the establishment.

While high pricing, poor customer service, and insufficient facilities can also be valid concerns, they do not signal an immediate violation of law in the same way that unlicensed staff does. Complaints pertaining to unlicensed staff are often taken more seriously within regulatory frameworks, as they can directly affect the integrity of the funeral service profession and the protection of public interest. This is why unlicensed staff represents a common and serious basis for filing complaints against funeral establishments.