What should families do if they want to arrange a viewing before cremation?

When families want to arrange a viewing before cremation, the appropriate course of action is to request it from the funeral director. This option is correct because funeral homes typically provide various services based on the specific needs and preferences of the family, but these must be communicated explicitly.

Funeral directors are trained to handle such requests and can guide families through the specifics of arranging a viewing, including scheduling, setting up the viewing space, and ensuring that all necessary legal and logistical requirements are adhered to. By directly communicating their desire, families ensure they receive the service they wish for, tailored to their unique situation and preferences.

The other options are less suitable as they imply a misunderstanding of the process. Insisting without prior communication can create tension and may not consider the funeral home's policies or capacity to accommodate the request. Waiting for an invitation may lead to missed opportunities to honor the deceased properly, given that invitation protocols do not typically apply in this context. Assuming a viewing is included by default overlooks the need for explicit arrangements and may lead to disappointment if such services were not planned initially.